FAQ's
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What is Tee’s Smart Home?
Tee’s Smart Home is an online store offering smart home devices to make your life easier, safer, and more connected.
Where are you located?
We operate online and ship smart home products directly to your doorstep, nationwide.
Are your products compatible with Alexa or Google Assistant?
Yes! Most of our smart devices work with Alexa, Google Assistant, or both. Compatibility is mentioned on each product page.
How long does delivery take?
Delivery usually takes 5–10 business days depending on your location.
Do you offer international shipping?
Currently, we ship within United States. International shipping is coming soon!
How can I track my order?
Once your order ships, we’ll email you a tracking link to follow its progress.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, and other major payment options.
Can I change or cancel my order?
Yes, if your order hasn’t shipped yet. Contact us as soon as possible to make changes.
Is it safe to shop on your website?
Absolutely! Our website uses secure encryption to protect your data and payment info.
Do you provide setup help?
Yes! Many of our products include easy setup guides. You can also contact us for extra help.
Can I install smart devices myself?
Most of our devices are DIY-friendly and take just minutes to install.
What should I do if a product doesn’t work?
First, check the manual. If the issue continues, contact us for help or a replacement.
Are your smart devices compatible with iPhone and Android?
Yes, most of our smart devices work with both iPhone and Android apps.
What’s your return policy?
You can return unused items within 14 days of delivery for a full refund.
How do I return a product?
Contact our support team with your order number and reason for return. We’ll guide you through the process.
When will I get my refund?
Refunds are processed within 5–7 business days after we receive your returned item.
Do your products come with a warranty?
Yes, most devices come with a 6–12 month warranty. Check individual product pages for details.
Are smart home devices safe to use?
Yes, all our products meet safety standards and are tested for quality and reliability.
Do you offer gift wrapping?
Yes! We offer elegant gift wrapping options at checkout for a small additional charge.